ey-hayne-royal-commission-banner.jpg
itil-service-design-overview.png

IT Services

Focusing on quality

In today’s digital world, the ability to keep IT systems operating smoothly while implementing new technology is absolutely essential to business success.

 

This means organisations are increasingly reliant on access to high quality ITSM (IT Service Management) support to keep systems running and prevent IT issues from harming employee productivity

vector-project-team-2.png

Professional Service

New platforms and products continue to emerge across all sectors of IT – dramatically altering the mix of resources that IT organizations must maintain to get the most out of these emerging technologies.

With Professional Services from Gateway ICT, a multi-disciplinary team of IT consultants and experts is formed to implement proven strategies that deliver the best-fit solutions for your organization.

Our approach is to follow the enterprise architecture framework to ensure we all business requirements are correctly captured and desired outcome is achieved by the end of the project

26baef092291a7f2dd063df8c045ebd3.png

Managed Service

New platforms and products continue to emerge across all sectors of IT – dramatically altering the mix of resources that IT organizations must maintain to get the most out of these emerging technologies.

With Professional Services from Gateway ICT, a multi-disciplinary team of IT consultants and experts is formed to implement proven strategies that deliver the best-fit solutions for your organization.

IT Infrastructure Support Services​

  • Managed Network services

  • Messaging services

  • Managed Storage and backup services

  • Data center management services

  • Managed Platform and virtualisation support

  • Managed Deskside services (End point patches and upgrades, remote management)

unnamed.png

Infrastructure & Application Monitoring

  • Infrastructure & Application Monitoring

  • Proactive Alert Monitoring & Reporting (IT infrastructure and applications)

  • SLA monitoring and management  (aggressive response and resolution time)

  • Technical service desk to manage tickets and remote support
    Comprehensive documentation and Reporting

  • Capacity management

ITIL Services

  • ITIL Services

  • ITIL/ITSM Documentation and Processes

  • Auditing and reporting infrastructure devices

  • ITIL/ITSM Support

  • Performing analysis

itil-processes.png

Project Management

Project management can be defined as the discipline of applying specific processes and principles to initiate, plan, execute and manage the way that new initiatives or changes are implemented within an organization. Project management is different to management of business as usual activity, which is an ongoing process, as it involves creating new work packages to achieve agreed ends or goals.

 


Key components of project management are:


Time – the intended duration of the work
Cost – the budget allocated for the work
Scope – what innovations or changes will be delivered by the project
Quality – the standard of the outcome of the project.

To achieve a pleasant outcome every project will be assigned to a project managed to be delivered aligned with best practices and methodologies such as PRINCE2

Prince2-training-generation.png